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🎓 Listening Comprehension – Tech Support Call

Hear a troubleshooting call and answer 10 questions about problems, solutions, and follow-up steps.

This entry is part 28 of 20 in the series Reading Comprehension
Listening Comprehension – Tech Support Call
Hear a troubleshooting call and answer 10 questions about problems, solutions, and follow-up steps.

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Tech Support Call

Hear a troubleshooting call and answer 10 questions about problems, solutions, and follow-up steps. Use the speaker icon on the upper left to listen to the essay.

On Wednesday evening, Laura called the technical support center of NetWave Internet because her home internet connection had stopped working suddenly. After waiting on hold for about ten minutes, she spoke with a support agent named Kevin. Laura explained that the modem lights had been blinking red since the afternoon and that none of her devices could connect to the network. Kevin asked her to restart the modem by unplugging it for thirty seconds before reconnecting the power cable. After the restart, the internet signal improved briefly but disconnected again a few minutes later. Kevin then checked the system and discovered that maintenance work was being performed in Laura’s neighborhood until midnight. He apologized for the inconvenience and promised that service should return to normal by early Thursday morning. Before ending the call, Kevin created a support ticket and emailed Laura instructions for checking the modem settings if the problem continued after the maintenance was completed.

Why did Laura contact technical support?

What was the name of the internet company?

How long did Laura wait on hold before speaking with an agent?

What color were the modem lights blinking?

What did Kevin ask Laura to do first?

How long did Kevin tell Laura to unplug the modem?

What problem did Kevin discover in Laura’s neighborhood?

Until what time was the maintenance expected to continue?

When did Kevin say the internet service should return to normal?

What did Kevin email to Laura before ending the call?

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These quiz series are designed to help students improve their listening comprehension and reading comprehension skills by presenting short spoken or written paragraphs, followed by questions that test understanding of main ideas, details, inferences, and vocabulary in context.

They focus on real-life scenarios including academic lectures, daily conversations, news briefs, workplace announcements, and narrative passages — preparing learners for the listening sections of major English exams as well as practical communication. The quizzes are suitable for ESL students at intermediate to advanced levels, test-takers preparing for IELTS, TOEFL, TOEIC, Cambridge, PTE, Duolingo, CELPIP  or OET or SAT Test, and anyone looking to sharpen their aural comprehension and note-taking skills.

Each quiz presents a short paragraph (30–90 seconds when spoken, or a few sentences when read). Learners listen to or read the passage, then answer multiple-choice questions that may ask about:

  • The main idea or purpose of the passage
  • Specific facts, numbers, dates, or names mentioned
  • The speaker’s attitude, opinion, or tone
  • Cause and effect relationships
  • Inferences and implied meaning
  • Vocabulary meaning from context

Tests are presented in a multiple-choice format; only one answer is correct and will be highlighted in green once the student provides an answer. For listening mode, an audio player is embedded so users can listen as many times as needed.

These tests can be used in exam preparation courses, self-study listening practice, classroom warm-ups, homeschooling, tutoring sessions, and daily skills drills. They are all provided for free — feel free to share them with friends and colleagues to support our work.

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