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🎓 Reading Comprehension – Paying Utility Bills

Hear a phone call about bill payment options; answer 10 questions on due dates, methods, and penalties.

This entry is part 28 of 30 in the series Reading Comprehension
Reading Comprehension – Paying Utility Bills
Hear a phone call about bill payment options; answer 10 questions on due dates, methods, and penalties. Use the speaker icon on the upper left to listen to the essay.

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Paying Utility Bills

Hear a phone call about bill payment options; answer 10 questions on due dates, methods, and penalties. Use the speaker icon on the upper left to listen to the essay.

On Tuesday morning, Mr. Carter called the customer service department of GreenCity Utilities because he wanted to ask about paying his electricity and water bills online. The representative, Julia, explained that payments could be made through the company website, a mobile banking app, or automatic monthly withdrawal from a bank account. Mr. Carter mentioned that his latest bill was due on the fifteenth of the month and asked whether there would be a penalty if he paid late. Julia informed him that customers who missed the deadline would receive a five-dollar late fee after three additional days. She also explained that online payments usually took one business day to process, while bank transfers could take up to three days. Before ending the call, Julia reminded Mr. Carter to keep his account number ready when making payments and suggested signing up for email reminders to avoid missing future due dates.

Why did Mr. Carter call GreenCity Utilities?

What types of bills did Mr. Carter mention?

Which payment method did Julia NOT mention?

On which day was Mr. Carter’s bill due?

What penalty would customers receive for paying late?

After how many extra days would the late fee be applied?

How long do online payments usually take to process?

How long could bank transfers take to process?

What did Julia remind Mr. Carter to keep ready?

What service did Julia suggest to help avoid missed due dates?

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